The Curtain Factory 3 Year Warranty

The Curtain Factory 3 year warranty is designed to ensure a thoroughly satisfying experience when purchasing youir window furnishings.

This warranty covers all defect, manufacturing faults, malfunctioning tracks, rods, motors and other components.

This warranty is restricted to 12 months for commercial, institutional and rental properties.

This warranty only covers the original purchaser and proof of purchase must be provided when making a claim.

It will be the discrestion of The Curtain Factory whether goods are to be repaired or replaced.

The Curtain Factory's liability will be limited to the original purchase price and The Curtain Factory reserves the right to discharge its obligations under this warranty by refunding the original purchase price.

The Following are not covered by The Curtain Factory Warranty:

  • Defects caused by misuse e.g. closing curtains by hand when the track has draw strings.
  • Damage caused by storm, hail, wind, wind, rain, flood, fire, heat sources, earthquakes or building structure failure.
  • Damage caused by insects. If you live close to the bush consider using surface spray and follow the manufacturer's directions.
  • Deterioration caused by atmospheric conditions e.g. dust and salt spray. Industrial or corrosive environments or internal moisture laden air e.g. mould.
  • Facing from the sun.
  • Normal wear and tear or movement of materials including shrinkage or streching. (up to 3 %)
  • Does not cover tracks and blind components where the installation is carried out by the customer.
This warranty provides you with specific legal rights. You may also have rights under the state laws of New South Wales.
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